Privacy Policy for HailO

A. Information from Third-Party Services (Uber)

HailO is designed to integrate with Uber. When you connect your Uber account via OAuth, we collect:

• Profile Information: Your name, email address, and profile picture.
• Trip History: Past trip details, including timestamps, routes, and fares paid, to power your personalized analytics.
• Real-time Estimates: Price and time estimates for requested routes to feed the HailO Brain.

B. Device and Usage Data

• Location Data: We collect precise or approximate location data from your mobile device to provide accurate surge predictions and local ride estimates.
• Usage Information: We collect data about how you interact with our services (e.g., searches, Surge Radar™ views).

We use the collected data to provide, maintain, and improve our services, including:

• The HailO Brain: Processing trip data through our AI models (including Gemini 2.5 Flash) to provide "Optimal Booking Windows."
• Surge Radar™: Generating visual price volatility graphs.
• Personal Analytics: Calculating your potential savings and historical surge expenditure.
• Communications: Sending you beta updates and service-related alerts.

• AI Processing: We may share anonymized or pseudonymized data with third-party AI service providers (such as Google Vertex AI) to generate insights. We do not sell your personal data to third parties.
• Service Providers: We use trusted third-party hosting (GCP/AWS) to store data securely.
• Legal Requirements: We may disclose information if required by Indian law or in response to valid requests by public authorities.

We utilize industry-standard security measures, including OAuth 2.0 for authentication, meaning we never see or store your Uber password. All data in transit is encrypted using SSL/TLS.

You may:

• Disconnect Account: You can revoke HailO’s access to your Uber account at any time via the Uber privacy settings.
• Data Deletion: You may request the deletion of your HailO account and associated data by contacting us at support@hailo.in.

In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

We may update this policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.